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San Animal Santuario
Registered charity no. 10.286/1
Santolina Animal Santaurio (San Animal) takes your privacy seriously. We are committed to protecting your personal information. This policy sets out how San Animal uses the information that you provide us with in order to help further our work in protecting animal welfare.
About us: San Animal was set up in 2010 in to help, treat, neuter and rehome abandoned cats and dogs in and around the Aguilas area. We keep our promises and that includes treating your personal details with care. We will not sell your data to any third parties.
Who we are
By San Animal (the data controller) we mean:
• The charity, Santolina Animal Santaurio Registered Charity Number 10.286/1
our Data protection officer can be contacted by emailing email@example.com.
Your Information – what we collect and how we use it
San Animal collects information from the public in a number of different ways. For example, we ask for contact and other information when members of the public rehome or adopt or foster an animal or engage with one of our campaigns such as our neutering schemes. This may include information such as your name, email and contact information. We use this information to help us provide and improve our services as a charity.
If you are a financial supporter of San Animal, by becoming a member, donating to us or joining our Bonus Ball draw competition we will ask for information that enables us to administer your donation. This will normally include information such as your name, contact details such as address, email or telephone number and your payment details.
What the Law says about protection of personal information
The Law on Data Protection is derived from various pieces of legislation (can be found in a number of places). These include the Data Protection Act and the incoming General Data Protection Regulation (the ‘GDPR’). The GDPR states that personal data (information relating to a person that can be individually identified) can only be processed if there is a legal ground to do so. Activities like collecting, storing and using personal information would fall into the GDPR’s definition of processing. The GDPR provides six legal grounds (reasons) under which personal information can be processed (used) in a way that is lawful. For the processing to be permitted by law (lawful), at least one of the legal grounds must apply.
The four legal grounds that are most relevant to San Animal’s use of your personal information are:
• Legitimate Interest
• Legal Obligation
How the law applies to San Animal’s use of personal information
San Animal will only process (use) your personal information if we have:
• asked you and have a record of your express and recent consent for us to do so;
• a ‘Legitimate Interest’ to do so in order to support our charitable purposes. Our use will be fair and balanced and never unduly have an impact on your rights.;
• a contract with you that we can only fulfil by using your personal information, e.g completion of our Adoption and Fostering contracts
• a legal obligation to use or disclose information about you to comply with a legal demand for your information.
We will not unduly prioritise our interests as a charity over your interests as an individual. We will always balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this Policy.
San Animal will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.
San Animal will always ask for your consent before we communicate with you for certain purposes. For example, we will only email the Bonus Ball draw results if we have an accurate record of your recent and freely given consent to do so.
You can withdraw your consent at any time by emailing firstname.lastname@example.org.
There are times when it is not practical to obtain and record consent. At those times, we will only process personal information if that processing would meet another legal ground e.g. Legitimate Interests, in which case we would only process in accordance with the law’s strict rules on legitimate interest processing.
What is Legitimate Interest
This legal ground for processing means that organisations can process your personal information if they 1. have a genuine and legitimate reason for doing so and 2. That use does not harm any of your rights and interests as an individual.
San Animal’s Legitimate Interest
We do not unduly prioritise our legitimate business interests as a charity over your interests as an individual. We always respect your rights. This is why we carry out a balancing exercise of the rights of the charity with the rights of our supporters.
We believe that the best way to look after the interests of our supporters is to consider their unique interests and expectations. As a result, we have established the following categories of San Animal supporter. This provides us with an additional method for assessing that we use your personal information in a way that matches your relationship with us; your interests; and your expectations about your rights.
The four groups for our data protection supporter needs assessments are, supporters that have:
• adopted an animal from us
• fostered an animal for us
• provided financial donations
• demonstrated an interest in our cause by contacting us for more information, e.g. to find out more about one of our animals or campaigns.
What we have a Legitimate Interest to do
We believe that San Animal supporters are connected to our mission and want to know how they can continue to help us to achieve our charitable aims. Unless you tell us not to, we think you are content for us to process (keep and use) your personal information for the following lengths of time. We promise not to keep your personal information for longer than we specify below. This is not the length of time that we will continue to contact you – this could be a shorter period of time (see below for an explanation on our personalised approach to communications).
• San Animal Adopter
These are supporters that have rehomed an animal with San Animal. On average a dog lives for around 16 years. We think that you and the dog you rehomed from us would like to remain in contact with us throughout their lifetime and we will therefore keep your personal information to allow for this.
• San Animal Fosterer
These are supporters that foster an animal with San Animal for a period of time. These supporters may undertake a one off foster arrangement or wish to undertake fostering arrangements on serial basis. We will keep your personal information for a period of 2 years after the last foster period is complete.
• Financial Supporters of San Animal
These are supporters that help or have helped us with financial gifts. A supporter’s pattern of giving can often change over time. We believe that supporters of our mission never stop believing in the importance of improving the lives of animals, but we do stop using the personal information of these supporters after 6 years from the time of the last donation.
• Demonstrated an interest in San Animal via an enquiry
These are supporters of our mission, who have demonstrated an interest in our cause by contacting us for more information, e.g. to find out more about one of our animals or campaigns. We think someone that has reached out to us to find out more about San Animal and what we do, would like us to provide that information and even some support in fulfilling their initial query or request. To support this, we will keep your personal information until your enquiry has been satisfied.
Supporters demonstrate their support in a number of ways and so could be in more than one, or even all, of the above categories. We will review and refresh these categories and the timescales on a rolling basis to ensure that as times and needs change we continue to do the very best by our supporters.
It is always your choice. If you don’t think this is quite right for you, you can tell us to change your communication preferences and our use of your information. You can do this at any time by emailing email@example.com.
Legitimate Interest to process your information
We aim to be clear about what information we collect, to enable you to make meaningful choices about how it is used.
When it is necessary we will contact you for administrative purposes, e.g. to contact you regarding a payment. We will also hold the minimum personal information required to support our ability to respect your preferences for communication with us.
To help you to understand when and why San Animal would use Legitimate Interest to process your personal information we provide the following examples:
• To respond to your enquiries regards our animals or campaigns.
• To advise Bonus Ball winners
• To send out details of Annual general Meetings
• To process your donations.
The above list of examples are on the basis that the processing will not be done if it harms your rights and interests as an individual, or if you tell us that you’d like us to stop. You can do this at any time by emailing firstname.lastname@example.org.
San Animal will not carry out any analysis on your personal data.
San Animal do not share, sell or swap your information with other organisation.
Changes to your data
From time to time we may contact you to ensure that the information you have provided us with remains accurate and up to date.
Like all organisations, we comply with requests for the disclosure of personal information where this is required or permitted by law. This could include requests from law enforcement or tax agencies. In these circumstances, the request must be submitted in writing and in accordance with the relevant legal requirements.
If you believe your privacy rights have been violated, you may file a complaint with us by emailing email@example.com.
Cookies and Web Privacy
We at San Animal guarantee our commitment to respecting and protecting your online privacy.
This includes your need and your right to know what we do with the personal information you share with us. It also guides our company's policies regarding the management of this data, including how the information is collected, processed, and for what purposes.
The collection of information
Every time you Browse our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this data for any purpose.
No emails that we send you have contain tracking e.g. Bonus Ball results and responses to enquiries.
We do not process Financial transactions on our Website.
All photography on the site is reproduced with kind permission of the photographers concerned.
This information was last updated in May 2018. From time to time, we will make changes to the information on this page. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.